“Coming together is the beginning. Keeping together is progress.
Working together is success.”
-Henry Ford
In recent weeks, our global community has had to quickly adapt—rethinking how we work, communicate, and support one another. At Chill IT, we’ve also had to redefine how we work together, even when we can’t be physically close.
Prioritising Health and Safety
Like all businesses, Chill IT is taking the COVID-19 pandemic seriously. We’re focused on the health and wellbeing of our team, clients, and the broader community. We’ve implemented several precautionary measures to minimise exposure and maintain business continuity. These include:
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Encouraging remote work wherever possible
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Replacing in-person meetings with virtual/video calls
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Minimising non-essential business travel
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Reducing on-site technician visits unless necessary
Supporting You with Confidence
Our technicians are essential to delivering the high-quality support our clients expect. We’ve put systems in place to maintain full service availability.
Most technicians are now working from home. When on-site visits are necessary, they will travel directly from their homes to the client’s location. This helps avoid unnecessary contact and reduces the risk of cross-exposure.
Client Support and On-Site Visits
We want to reassure our clients that we will never send a technician on-site who is showing any COVID-19 symptoms. However, due to increased demand and reduced physical presence, we ask for your patience. Response times may be affected, but we are doing our best to prioritise critical issues.
How You Can Prepare Your Business
There are steps you can take to help your team stay productive and connected:
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Enable remote work: We offer remote setup services, currently in high demand. Request remote work setup.
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Implement video conferencing: Tools like Microsoft Teams and Zoom allow effective virtual collaboration. Request video setup support.
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Act early on hardware needs: There is a global shortage of desktop and laptop PCs. If you need replacements, order now to avoid delays. Stock is limited.
Stay Alert to Scams
Please be cautious of COVID-19-related scams targeting businesses. If you’re unsure about a message, contact us for advice.
Government Support
We also encourage you to explore the Australian Government’s stimulus package to see what assistance is available to your business during this time.
We’re in This Together
Chill IT is fully prepared to navigate the challenges ahead. While no plan is perfect, we are confident in our approach and remain committed to transparency and flexibility. We’ll continue to communicate any updates as the situation evolves.
We sincerely thank you for your trust and patience.
Warm regards,
Justin Melton
CEO, Chill IT
