Privacy Policy

We only collect personal information by lawful and fair means. We usually collect personal information from:

1. Standard Business Practices
   
   
   1. Information provided to Chill IT on request for the supply of our services, for example
      
      1. Forms, documents completed by you
      2. Contact lists
      3. Network information
      4. Authorisations, user IDs, password
      5. Content updates for websites, mobile applications etc
   2. Business meetings, interviews, business cards and telephone calls
   3. Electronic communication Eg website, e-mails and attachments, electronic forms
   4. Subscribing to Chill IT website, newsletters or other marketing material
   5. Our website www.chillit.com.au
   6. Third parties – for example, from recruitment agencies and your representatives or agents;
2. 
   Technological or IT Support Tools and Practices
   
   
   1. IT Reporting & Diagnostic Tools
      
      1. Allows Chill IT to monitor and manage your communication services, IT infrastructure or networks, cloud services, websites, databases and overall security.
      2. This enables security, software and network management applications to provide Chill IT with information about events or incidents in your IT environment.
      3. Allows Chill IT to provide proactive patching of devices for security and version updates.
      4. This includes end user or device specific reporting, use of remote network agents (See below)
      5. Examples of tools that Chill IT uses, but not limited to, include
         1. ConnectWise Control
         2. ConnectWise Automate
         3. Rapidfire
         4. LogMeIn
   2. Remote Network Agents:
      
      1. These enables a remote session to be set up to access your network and devices to identify and resolve issues.
      2. The agent(s) can be installed semi-permanently on your network or created as a new agent each time. The semi-permanent agent allows Chill IT immediate access to provide fast support and does not require to be individually authorised each time.
      3. A remote session is active for as long as Agent is running. Once the Agent window is closed, the session is terminated.
      4. Chill IT installs the semi-permanent agent as the default support option and you will need to advise if you do not want this.
      5. If you chose the agent to be installed each time you accept that this will increase the time (chargeable) to resolve tickets and that Chill IT may not be able to immediately resolve the issue if the device is unattended.
   3. Your Website
      
      1. In an effort to improve the quality of the Service for websites we host or manage, we track information provided to us by your browser.