Privacy Policy

Chill IT Privacy Policy

Protecting Your Privacy and Security 

Company Details

Chill IT Pty Ltd (ABN 83 137 898 296) 
Suite 1, 9 Australia Ave, Sydney Olympic Park NSW 2127 
Policy Version: 7.0 
Last Updated: 10/09/2025 

Introduction

At Chill IT Pty Ltd (“Chill IT”, “we”, “our”, “us”), your privacy and the security of your personal and confidential information are our highest priorities. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our products and services, or otherwise interact with us. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NSW Privacy and Personal Information Protection Act 1998 (PPIP Act).

By using our services or providing us with your information, you acknowledge and accept the terms of this Privacy Policy. 

Scope

This policy applies to all clients, suppliers, and users of Chill IT’s products, services, and website. It covers all personal and confidential information collected, stored, and processed by Chill IT in Australia. 

Information Collection

Types of Information Collected

  • Personal Information: Names, contact details (email, phone, address), business contact information, and identification details.
  • Commercially Sensitive Information: Business plans, product details, software, schematics, algorithms, and technical information related to your IT environment.
  • Technical Information: Network details, device identifiers, system logs, security incident data, and usage information from IT infrastructure, cloud services, websites, and databases.
  • Financial or Credit Information: Credit history, references, and payment details as required for business operations.
  • Supplier or End-Customer Information: Information necessary to support your business relationship with Chill IT.

How We Collect Information

  • Directly from you, via forms, documents, business meetings, phone calls, emails, and electronic communications.
  • Through our website (www.chillit.com.au) and related digital platforms.
  • From third parties, such as recruitment agencies, or your authorised representatives.
  • Via IT support tools and remote network agents (see “Remote Access Tools” below).
  • Automatically, through diagnostic tools and website analytics.

Purpose of Collection

Chill IT collects your information to:
  • Deliver, manage and improve our IT products and services.
  • Provide customer IT support or projects.
  • Provide updates about products or services that may interest you.
  • Conduct business operations, including credit management and regulatory compliance.
  • Fulfil our legal and contractual obligations.
  • Enhance your experience with our website and digital services.
  • Conduct marketing and promotional activities (with opt-out options)
If you do not provide necessary information, we may be unable to supply the requested product or service or otherwise engage with you.

Use and Disclosure of Information

Your information is used solely for the purposes outlined above. We may disclose your information:
  • To Chill IT employees, contractors, and service providers as needed to deliver our services.
  • To third-party IT support and security service providers under strict confidentiality agreements.
  • Legal and regulatory authorities when required by law, regulation, or court order.
  • In connection with a merger, acquisition, or sale of business assets, where permitted by law.
We do not sell or rent your personal information to third parties. Any disclosure is managed in accordance with applicable privacy laws and principles.

Accuracy and Updates

We strive to ensure that the information we hold is accurate, complete, and up-to-date. Please notify us promptly if your details change or if you believe the information we hold is incorrect. You can request corrections by contacting us using the details below. 

Your Rights Regarding the Use of Your Information

  • Access: You may request access to the personal information we hold about you, subject to legal exceptions.
  • Correction: You can request corrections to inaccurate or outdated information.
  • Restriction/Opt-Out: You have the right to ask us to restrict or stop using your information, including opting out of marketing communications.
  • Marketing Communications: To stop receiving promotional messages, use the unsubscribe option in our emails or contact us directly.

Security Measures

Chill IT employs robust physical, digital, and procedural safeguards to protect your information from unauthorised access, misuse, loss, or disclosure. Our security measures include:
  • Encryption technologies for data in transit and at rest
  • Firewalls and anti-virus protection
  • Password and access controls
  • Secure servers and network infrastructure
  • Physical security for office premises and data storage
  • Staff training and internal policies on privacy and data security
While we take all reasonable steps to protect your information, no method of transmission or storage is completely secure. By using our services, you acknowledge and accept these risks.

Remote Access Tools

Chill IT uses industry-standard remote access tools to provide efficient IT support and resolve issues with your IT systems. These tools may include solutions such as ConnectWise Control, ConnectWise RMM, Rapidfire, LogMeIn, and remote network agents.
  • We may install semi-permanent remote agents for immediate support, unless you request otherwise.
  • Alternatively, agents can be installed on a per-session basis, though this may increase resolution times and costs.
  • Remote sessions are only active during support and are terminated when the session ends.
  • All remote access activities are logged and monitored for security and compliance.
You have the right to choose your preferred remote support method and to request removal of remote agents at any time.

Website and Marketing

We collect usage data from your browser to improve our website and digital services. This may include information such as browser type, device identifiers, and site usage statistics. Data is used to enhance user experience and ensure our services meet your needs. 

For marketing communications, you may opt out at any time by following the unsubscribe instructions in our emails or by contacting us directly. 

Policy Changes

Chill IT reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated via your primary email address or published on our website. Continued use of our services after changes are made constitutes acceptance of the revised policy. Please review this policy periodically for updates. 

Complaints

If you believe your privacy has been breached, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner. 

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
  • Email: support@chillit.com.au
  • Mail: CEO, Suite 1, 9 Australia Ave, Sydney Olympic Park NSW 2127
  • Phone: 1300 726 679

Appendix: Definitions and Legislative References

  • Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.
  • Australian Privacy Principles (APPs): Principles under the Privacy Act 1988 (Cth) regulating the handling of personal information.
  • PPIP Act: NSW Privacy and Personal Information Protection Act 1998.
  • Confidential Information: Any non-public information provided to Chill IT in connection with its services.
For further details on privacy rights and obligations, refer to the Office of the Australian Information Commissioner