Dear Clients,
There has been a recent alert from the ACCC. They are warning the community that scammers are pretending to be from NBN to con victims out of their money and personal information.
There has been a total 316 complaints this year about scammers impersonating NBN with nearly $28,000 reported lost. Don’t let this be you.
The three common scams reported to Scamwatch that involve scammers impersonating NBN are:
- signing victims up to fake accounts – scammers will ring victims to ‘connect’ them to the NBN network for a low price. They will often demand payment be made through iTunes gift cards
- gaining remote access to computers – scammers pretending to be from NBN will call a victim with claims there are problems with their computer. The scammer uses this ruse to gain remote access to the victim’s computer to steal valuable personal information, install malicious software or demand payment to fix ‘problems’ they have discovered
- phishing – scammers impersonating NBN will call victims to steal valuable personal information like their name, address, Medicare number, licence number. The scammer may tell the victim they’re entitled to a new router, for example, and say they need these personal details to confirm the victim’s identity.
People can protect themselves by following some tips:
- If you’re ever in doubt about contact you’ve had from someone saying they’re from NBN trying to sell you an internet or phone service, hang up the phone and call your retail service provider to check if the person calling is a fraud.
- You can only connect to the NBN network by purchasing a plan through a phone and internet service provider. Go to NBN’s website to check if your home or business address is able to connect to the NBN network and see which phone and internet providers are available in your area.
- Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
- Never give an unsolicited caller remote access to your computer.
If you think you have provided bank account or credit card details to a scammer, contact your bank or financial institution immediately.
If you have any questions or concerns please call us on 1300 726 679 or email support@chillit.com.au and we will help!
