Secure, panel-ready IT for Local, State and Federal government

Technology you can trust. Innovation you can measure.

Chill IT is an Australian-owned technology, cyber security and governance partner, established in 2009 and headquartered in Sydney, delivering across NSW, Victoria, Queensland and the ACT. We work with councils, agencies and government-owned businesses that need secure, well-governed technology delivered by a supplier who understands how the public sector buys, reports and is held to account.

We operate certified ISO 9001 Quality Management and ISO 27001 Information Security Management Systems, align our delivery to the ASD Essential Eight, and structure our commercial models so agencies can consume exactly the services they need, when they need them.

Book a Cyber Health & Business Risk Review

Why government buyers can proceed with confidence

Chill IT is assessed, certified and contractually ready for public sector engagement.
Credential What it means for your agency
ISO 27001 certified Certified Information Security Management System governing how we protect client and agency information.
ISO 9001 certified Certified Quality Management System supporting consistent delivery, assurance and continual improvement.
Essential Eight aligned Delivery and advisory practices aligned to the ASD Essential Eight mitigation strategies.
Commonwealth Cloud Marketplace Party to the Digital Transformation Agency Cloud Marketplace Head Agreement, as varied.
Satisfactory Statement of Tax Record Current ATO Statement of Tax Record confirming satisfactory engagement with the Australian tax system, as required under the Commonwealth Procurement Connected Policy.
Australian owned and delivered Australian-owned and operated since 2009. Approximately 38 staff. Local delivery presence in NSW with coverage across VIC, QLD and the ACT.

We understand how government buys

Most technology suppliers can describe their services. Fewer can navigate a procurement process without creating work for your team. Chill IT responds to government requirements the way government evaluates them.

MANDATORY CRITERIA FIRST
We verify mandatory criteria before we respond. If we cannot genuinely meet a requirement, we tell you rather than submit a response that will be set aside at evaluation.
COMPLIANT, COMPLETE SUBMISSIONS
Documents named, dated, signed and returned in the format specified. Supporting evidence gathered ahead of time, not assembled in the final hours. Where multiple documents are provided, each one clearly states its purpose and where it fits.
FAMILIAR WITH THE PLATFORMS YOU USE
Our team works day to day with government sourcing and panel platforms, so quotes, variations and reporting arrive through the right channel in the right form. 
ACCOUNTABLE REPORTING
Clear priorities, accountable delivery and executive-ready visibility across cyber risk, control effectiveness and organisational resilience — reporting your executive and audit committee can use without translation.

Two ways to work with us

Government environments differ enormously. Some agencies have a capable internal ICT team and an incumbent provider. Others need the whole function delivered. We support both, and we are equally comfortable in either role.

ModelWhat it covers
Do it For Me
Fully managed

We take end-to-end responsibility for the technology function.

•      Managed IT, service desk and end-user support
•      Managed security services and monitoring
•      Infrastructure, cloud and Microsoft 365 operations
•      Governance, risk and compliance ownership
•      Single point of accountability and reporting

Best suited to agencies with no internal ICT team, or those consolidating a fragmented supplier base.

Do it With Me
Co-delivery

We work alongside your internal ICT team, incumbent providers and third-party vendors.

•      Cyber security assessments and independent assurance
•      Virtual Chief Information Security Officer services
•      Governance, compliance advisory and risk management
•      Security roadmaps and prioritised uplift programs
•      Specialist capability on demand, without displacing your team

Best suited to agencies with existing ICT capability that need strategic cyber and governance expertise, not a replacement provider.

What we deliver for government

Service What it includes
Cyber Security & Essential Eight Uplift Security assessments, vulnerability remediation, system hardening, Essential Eight maturity uplift and ongoing monitoring oversight — moving your agency from assessment findings to demonstrable control improvement.
ICT Governance & Virtual CISO Ongoing governance, risk register management, policy and documentation, compliance tracking, vendor evaluation and board-ready reporting, without replacing your existing provider.
Managed IT & Service Desk Skilled help desk support, preventative maintenance, on-site and smart hands support, and structured support plans sized to your user base and service expectations.
Microsoft 365, Azure & Modern Workplace Secure modern workplace services across identity, endpoints and cloud, delivered to Australian Government security and compliance expectations.
Data, AI & Copilot Adoption Governance-first adoption of Microsoft 365 Copilot, Azure, Fabric and Purview — helping agencies realise productivity gains without creating new information-security or records-management exposure.
Incident Response & Resilience Disaster recovery planning and review, business continuity assessment, recovery objectives and incident response support so your agency can recover from outage or compromise.

Cost effective, and demonstrably

Value for money is a formal evaluation criterion, not a marketing claim. We structure our commercials so your probity and finance teams can evidence it. 

PUBLISHED SCHEDULE OF RATES 
Transparent hourly rates by role — from service desk through to Cyber Security Engineer, GRC Consultant and Virtual CISO — so you can compare, budget and justify each engagement.
VOLUME DISCOUNTS AGAINST ANNUAL COMMITMENT 
Discounts applied across labour rates as annual commitment increases, recognised up front rather than negotiated case by case. 
FLEXIBLE DRAW-DOWN 
Services can be drawn down flexibly against panel arrangements, so you consume capability as priorities emerge rather than committing to a fixed bundle you may not use. 
DISCOVERY BEFORE COMMITMENT 
Indicative estimates are provided for planning, then confirmed after a Discovery phase. You are not asked to approve a number we have not yet validated in your environment. 

Proven in government environments

Federal government agency — managed IT, cloud, cyber security and compliance
  • The requirement: A mature cyber security posture aligned to Australian Government expectations, supported by strong governance, continuous risk management and secure modern workplace services for a national health program handling sensitive information.
  • What we delivered: Essential Eight–aligned cyber security controls across identity, endpoints and cloud services for 77 users; proactive monitoring, vulnerability management and security assurance; secure Microsoft 365 modern workplace services; and ownership of security documentation, policies, procedures, access and change management.
  • The outcome: Improved cyber resilience, clear governance and accountability frameworks supporting ongoing risk management, and executive and external assurance requirements met through regular structured reporting.
  • Where it stands today: Chill IT continues to support the agency as a trusted partner across managed services, security advisory and continuous improvement of cyber controls. 

Where responsibility sits

An honest statement about cyber risk 

Cyber security risk cannot be eliminated entirely. Our services are designed to improve visibility, prioritisation, remediation, governance and ongoing security management, and to reduce the likelihood and impact of an incident. 

Chill IT is accountable for delivering the services, controls and advice set out in the relevant proposal or statement of work, and for delivering them to the standard our certifications require. 

Ultimate accountability for accepting, transferring or mitigating information security risk rests with the agency, as the owner of the information, systems and statutory obligations. 

We make this explicit at the outset because clear accountability is the foundation of effective governance — and because your audit committee will ask. 

Government FAQs

IS CHILL IT ISO 27001 CERTIFIED?
Yes. Chill IT operates a certified ISO 27001 Information Security Management System and a certified ISO 9001 Quality Management System, supported by a mature Integrated Management System covering quality assurance, information security, risk management and continual improvement
HOW DO YOU SUPPORT ESSENTIAL EIGHT COMPLIANCE?
We assess current maturity against the eight mitigation strategies, produce a prioritised remediation roadmap, deliver the technical uplift across identity, endpoints and cloud, then provide ongoing monitoring and reporting to evidence sustained maturity rather than a point-in-time result.
CAN YOU WORK ALONGSIDE OUR EXISTING ICT TEAM OR INCUMBENT PROVIDER?
Yes. Our “Do it With Me” model is built for exactly this. We provide assessment, governance, vCISO and specialist uplift capability while your team and existing providers continue day-to-day operations, with a documented responsibility matrix defining who does what.
HOW IS GOVERNMENT WORK PRICED?
Against a published schedule of rates by role, with volume discounts applied as annual commitment increases. Indicative estimates are provided for planning and confirmed following a Discovery phase. Services can be drawn down flexibly against panel arrangements.
DO YOU SUPPORT REGIONAL AND REMOTE COUNCILS?
Yes. We deliver remotely across Australia and maintain a local delivery presence in NSW, with coverage across Victoria, Queensland and the ACT. On-site and smart hands support is arranged where remote delivery is not practical.
WHAT DOES AN ENGAGEMENT TYPICALLY START WITH?
A Cyber Health and Business Risk Review. It establishes current cyber maturity, identifies compliance gaps and high-priority risks, and produces a prioritised improvement roadmap — giving your executive a defensible basis for investment decisions before any larger commitment.

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