AHC Solutions

Service desk service without the hassle

Using the Chill IT Service Desk gives our clients all the advantages and benefits of a corporate Service desk service without the cost, resourcing and management hassles. Simple and complex issues are solved quickly and efficiently and your systems and people are soon up and running and working productively.

Chill IT Service Desk, is a subscription service that lets you benefit from full-time operators who are up-to-date with network and software issues. You have a highly-trained, industry-accredited, team that is on constant call to solve your problems. We provide round the clock support.

Chill IT offers both online and on-site support. High-speed Internet connections allow most problems to be solved via remote connection. This saves you time and money and gets your systems and people back up running quickly with little lost production.

Your information and data is safe

Creating a backup and restore plan is a critical part of any network deployment. Chill IT will create a plan for your organisation, fully understanding the size and scope of your network. We will determine a backup storage strategy that will best meet your needs. We also test the integrity of your backups by performing trial restorations on a regular basis.

Chill will identify the unique features of your data structure when creating a backup and restore plan. Factors to be considered include clustering, offsite data storage, and mirrored servers.

CHILL IT will quickly tell you whether we have a good opportunity of data recovery after a loss. Losses may be caused by storage media fails, electrical/mechanical damage, accidentally or deliberate erasure, virus or malware infection.

Get the most out of your information technology

CHILL IT specialises in creating custom business applications for our clients to help them deliver their specialised business processes using IT, online and in-house. We offer a wide range of application development solutions:

• • Internet, intranet and extranet applications
  • Business systems
  • Document management systems
  • Online content management
  • Online client management
  • Online server & website management
  • Integration with legacy systems
  • Client side and server side processing
  • E-commerce
  • Customer relationship management
  • Content management systems (CMS)
  • Database development

Get the best out of your online investment

CHILL IT have a range of website solutions from entry level to custom-designed functionality that will meet your needs and fit your budget. We have helped clients from SMEs to multinationals to get the most out of their online investment.

CHILL IT will assist from start to finish: securing your domain name, building the website, hosting it on CHILL servers. We will also help you develop and implement a social media and digital strategy. We will integrate Google Analytics into your website to give you clear insights into your website traffic and marketing effectiveness.

Website costs relate to the content, the visual appeal and the level of functionality. Content is important for your messaging, visuals are important for your branding and functionality is important in delivering your business goals and strategies.

Your communications needs are always met

CHILL IT web and email hosting packages provide a complete Internet service for all business requirements. We manage your email services and web hosting to make sure that your communications needs are always met. All email hosting services are Australian based and compliant with Australian privacy law.

We use Microsoft Exchange to host your email. This means you can take Outlook everywhere you go. It gives you constant access to your email from your desktop PC, or using a web browser (Outlook Web Access) or compatible mobile phone.

By using our centralised storage for easy access, your e-mail, calendar and contacts are all updated in real-time. Your email data is stored and backed up in our data centre and is protected by real-time virus and SPAM protection.

Keep up with the latest developments

CHILL IT will help you develop cloud computing capability in your business. If you want to move away from office-based servers to cloud backups and software delivery CHILL IT will make it easy for you. We are experts in cloud-based infrastructure, cloud networks, and cloud migration and deployment.

If hosting your own services is burning up your time and resources and creating risks for your business, you should consider using CHILL IT’s hosting services. We will provide a hosted server to handle all your emails and file sharing needs.

Our data centre has superfast connectivity to the Internet and operates 24 hours a day. Security meets all Australian standards.