Luke is our Director and has been working in the IT industry since graduating with his Bachelor’s degree in 1987.
He has worked extensively throughout Australia, UK and Switzerland. Luke has dealt with complex requirements for multinational corporations, government departments and has significant experience in small business challenges, both solving SME issues and firsthand experience in running multiple small businesses, hence Luke is able to provide expert advice and guidance to your business ensuring appropriate solutions for your specific circumstances. Luke obtained an MBA in 2003.
Ray is our Technical Director. He holds a Bachelor degree since 1991 and is an internationally Certified Computer Examiner (CCE).
Ray has an extensive background in Business and IT, specializing in Delivery Management, Development Management and Infrastructure Management. His 20+ years of experience includes local and international senior roles as General Manager – IT for the RedBalloon Group, Open Source Software Program Director for the Department of Education, e-Learning Research Manager for Macquarie University, and Asia Pacific Marketing Manager for Sony International. Ray obtained his CCE in 2009.
Wendy joined Chill IT in November 2009 as our Accounts Manager.
She has worked with other companies prior to Chill IT gaining experience in Accounting, Debt Collection, Processing and Serving of Affidavits , Television and Advertising accounting. Wendy also has been President of Frenchs Forest Agricultural & Horticultural Society for 16 years keeping alive her love of horses and showing. Wendy was also confirmed recently as a Justice of the Peace (JP).
Natalie is our Account Manager and joined the Chill IT team in 2010.
She is currently completing a Masters of Information Technology and combines her studies with her role of Account Manager. Natalie is responsible for overseeing all aspects of customer service of the business. Her primary responsibility is to maintain and improve efficiencies within the organisation with an objective of always exceeding customer expectations and customer satisfaction. She looks forward to dealing with customers and is committed to giving them the best first impression of Chill IT.
Shortly after completing her Diploma of Human Resource Management, Savannah joined the Chill IT team as Administration Assistant in 2012.
Savannah combines her role of Delivery Supervisor with her studies and is currently undertaking a Bachelor of Business (Human Resource Management). She ensures high quality and excellent customer service is delivered to clients that contact Chill IT as well as planning, organising and overseeing the delivery of jobs undertaken within the Administration, Development and Technical Teams. She looks forward to assisting with client enquiries and continues building her skills and knowledge of the industry.
Michela has joined the Chill IT team as Account Manager bringing a wealth of experience in customer service and a passion for IT and Cloud solutions.
She is genuinely interested in understanding her customer’s businesses to better identify their needs and provide the best possible solution.
Michela is committed to impeccable customer service and is driven by customer’s satisfaction.
Lyndall is our Sales Administrator and joined Chill IT in 2015.
She has recently completed her Certificate IV in Human Resource Management and currently studying a Diploma in Business Management and Leadership. Lyndall is your first point of contact; she ensures all customers are greeted with a kind and positive attitude. Lyndall is always willing to assist all clients’ to provide quality customer service.
Lorena joined the Chill IT Team in 2016. She moved into the role of Help Desk Supervisor.
She is currently furthering her studies with a Certificate IV in Leadership and Business Management. Lorena combines her study with her current role as the HelpDesk Supervisor. She manages the technical team. She is the first point of contact and ensures clients are left with outstanding customer service as well as a successful and fast experience.
Narendar is our top field engineer and is responsible for the delivery and implementation of Microsoft and Cisco based infrastructure projects for many customers.
With an Australian Master’s Degree in Information Technology and over the past 10 years, Narendar has developed strong analytical and systems integration skills around Exchange Server, Virtualisation, Unified Messaging and large scale LAN/WAN operations. He has excellent communication skills and is very adept at ensuring his team, customer and vendors are kept up to date with various aspects of projects.
Ray is an accomplished Network Engineer with a proven track record of successful system implementation amongst his customers.
With more than 10 years of industry experience and successfully completing his MCTS and MCITP certifications, Ray has developed a keen understanding of Microsoft Windows Server, Linux systems (CENTOS/RHEL/UBUNTU), DNS, Web Servers, Mail Filters, Small Business Servers and Networking.
Sunny is highly skilled with a Master’s Degree in Information Technology. He also completed MCITP and CCNA Certifications.
He has excellent knowledge in installation, configuration, and administration and troubleshooting of Physical & Virtual Servers and Monitoring Tools. He provides IT Support including hardware troubleshooting, backup and recovery, email communication and application support. Sunny been working as part of the Chill IT Team since May 2012.
Alex first started at Chill IT doing work experience for his Certificate IV in Networking.
He was asked to permanently join the team in early 2014. He has completed Certificates in Web Design and Digital Media & Technology.Since starting at Chill, he has also been studying to attain Microsoft Certifications including Installing and Configuring Windows 8.1.
He is a very competent member of the Chill IT team and has vast knowledge of the configuration, installation and troubleshooting of desktop and laptop computers. He looks forward to working with you in the future.
Michael is highly skilled and sought after IT Specialist with 10+ years of experience in the field of IT Support Services, Service Delivery and Practical IT Solutions.
His track record with working alongside large corporate and government entities in is quite impressive and his skills and knowledge are sought after by many project managers. What distinguishes Michael from others in his field of expertise is that he has ran a successful IT Support business for 10 years, and has the business knowledge as well as the tech head methodology to get our clients up to speed and enjoys closely with our clients to first understand and define what is truly of value to them, and then jointly work together to create a complete, customized business solution tailored to their unique requirements. He holds a bachelor’s degree in Information Technology, and is currently completing a Bachelor in Project Management.
Chill IT welcomed Mitul to the team in August 2015. Mitul and the technical team are here to assist our current and potential clients with any queries they have to move their current IT infrastructure into the future.
He has completed his MIT in 2015. Alongside he also acquired his Cisco Certification in Switching and Routing. He is currently preparing for Microsoft Server Certification. He has extensive experience of working with databases and data migration related projects.
Jerry is our Development Team Lead and is responsible for leading the team of developers.
Jerry has extensive knowledge and experiences in developing web-based applications with quite a few popular CMS that employ both modern and responsive design. He is also experienced in creating intranet sites using Microsoft SharePoint, desktop applications, as well as creating attractive cross platform apps.
Roger is a member of the development team. He joined the Chill IT team in 2014.
Roger has excellent designing and coding skills, with his skills he has delivered a variety of fully responsive websites at high standard. He also has advanced knowledge in application user experience as well as the ability to convert client requirements into exciting outcomes.
Dowon joined the Chill IT team in 2016 undertaking an internship opportunity as part of a Professional Year Program.
He is now part of our Development Team and looks forward to enhancing his knowledge.
Madhu completed his Bachelor’s Degree, and has undergone Professional Training in MCITP.
Madhu is responsible for the backups of the client physical and virtual servers. He is working as a L1 Network Engineer in the Monitoring Team since 2012.